Refund & Cancellation Policy

Last updated: August 22, 2026

This policy explains how billing, cancellation, and refunds work for consulting services purchased from DavsMediaHub LLC. It forms part of our Terms of Service.

1. How billing works

• Consulting retainers are subscriptions, billed monthly in advance in USD.
• Your first payment starts your first service month. Each subsequent payment is taken automatically on the same calendar day each month.
• Payments are processed by Stripe. We do not store your card details.
• You will receive an emailed receipt for every charge.

2. Cancelling your subscription

You may cancel at any time, for any reason, by emailing chris@davsmediahub.com from the address associated with your account. There is no cancellation fee and no minimum contract term.

• We will confirm your cancellation by email within one business day.
• Cancellation stops all future charges.
• Your access to services continues until the end of the billing period you have already paid for.
• To avoid being charged for the next month, cancel at least 24 hours before your renewal date.

3. Refunds

7-day satisfaction window on your first payment. If you are not satisfied within the first 7 days of your first payment, email us and we will refund that payment in full, provided you have not yet received your completed account audit or attended a strategy call. Once substantial deliverables have been provided, the first-payment refund no longer applies.

After the first 7 days. Because consulting work is delivered as time, analysis, and custom strategy documents, monthly payments are generally non-refundable once the service month has begun. You may cancel to prevent future charges at any time.

Where we will always issue a refund.

• Duplicate or incorrect charges. Refunded in full, promptly, on request.
• Undelivered services. If we fail to deliver the agreed deliverables for a paid month and cannot remedy it, we will refund that month on a pro-rata basis.
• Termination by us without cause. If we end an engagement for reasons other than your breach of the Terms, we refund the unused portion of prepaid fees on a pro-rata basis.
• Charges after a confirmed cancellation. Refunded in full.

Where refunds are not available.

• Dissatisfaction with growth, view, follower, or revenue outcomes. As stated in our Terms and on our website, results are never guaranteed and depend on execution.
• Failure to implement the strategy delivered, or failure to provide the information needed for us to do the work.
• Missed or unused strategy calls that were not rescheduled with at least 24 hours' notice.
• Months that have been fully delivered.
• Engagements terminated by us for breach of our Terms, including prohibited use.

4. How to request a refund

Email chris@davsmediahub.com with your name, the email used for the purchase, the date and amount of the charge, and the reason for your request. We will respond within 2 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.

5. Chargebacks

Please contact us before disputing a charge with your bank. Nearly every issue can be resolved directly and far more quickly. Filing a chargeback without first contacting us may result in termination of the engagement and the loss of access to delivered materials.

6. Pausing an engagement

If you need to pause rather than cancel, email us. We can pause a retainer for up to one month at a time, with no charge during the paused period, subject to availability when you return.

7. Contact

DavsMediaHub LLC
United States
chris@davsmediahub.com